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Macy's Destiny USA Mall, Syracuse, NY: Operations ...

Hiring Company Industry: Retail / Diversified
Number of Employees: 1 - 100 Employees
Total Compensation: Will be discussed.
     - Base Salary: Will be discussed.
Location: Syracuse, NY
Position Filled


As an Operations Manager, you will support My Macy's process by managing a business within one store or multiple locations to ensure that we operate efficiently and that we achieve our sales, service and profit goals. The scope of your authority will extend to key areas such as expense management; shortage prevention; staffing and scheduling; merchandise flow; customer service and building and equipment maintenance, housekeeping and safety standards.

Key accountabilities:

- Drive overall Store Scorecard results by focusing efforts on the following tactics: shopping environment, pricing and signing, workload planning; Profit: staffing and weekend compliance, logistics, shortage and safety

- Manage all payroll/non-payroll expense; directly responsible for EBIT%

- Direct the receiving and processing of all merchandise receipts; ensure back of house standards are maintained

- Analyze store shortage and implement reduction initiatives in partnership with the Loss Prevention Manager

- Manage staffing working with the staffing group and ensure adherence to the daily staffing plan

- Ensure that all procedures, policies, exposure standards and shortage awareness are thoroughly understood by the store team including all Executives and Associates


- Train, motivate and develop operations team to reach their fullest potential and to maximize business opportunities

- Clearly communicate store and Company objectives so both Executives and Associates are well informed

- Direct total store maintenance; create a safe and clean environment for both customers and Associates

- Manage supply budgets and ensure store stays in stock on selling supply and other required items

- Initiate and implement shortage and safety programs


- Recruit and select qualified support Associates

- Create a positive, inclusive work environment focusing on internal and external customer service and safety

- Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company

- Monitor and address performance issues on a timely basis; administer reviews

- Utilize review process as a tool for Associate talent development, promotion and advancement

- Lead Associates in support of community service opportunities

Skills Summary:

- A minimum of 3-5 years in a leadership/supervisory position in operations

- Strong leadership profile and excellent negotiation skills

- Highly organized and able to adapt quickly to changing priorities

- Ability to effectively plan and execute strategies

- Effective prioritizing and time management skills

- Ability to build partnerships and direct teams

- Excellent written and verbal communication skills

- Commitment to exemplifying the highest integrity and professional business standards

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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